Support Policy

PI4U – Website Support Policy

Effective Date: [08/05/2025]

At PI4U, we are committed to providing prompt and reliable support to ensure your shopping experience is smooth, secure, and hassle-free. This Website Support Policy outlines the type of assistance available to our users, how to access support, and what to expect from our support services.

1. Scope of Support

a. Technical Support

We offer assistance with:

  • Website errors (e.g., broken links, checkout issues)
  • Account access problems (e.g., login failures, password resets)
  • Mobile or browser compatibility issues
  • Page loading and performance concerns

Note: We do not provide support for third-party devices or internet connectivity issues.

b. Customer Support

We are available to assist with:

  • Order tracking and updates
  • Payment confirmations and invoice requests
  • Returns, exchanges, and refund status
  • Product inquiries and stock availability
  • General FAQs

c. Content & Admin Support (for vendors or partners if applicable)

  • Assistance with uploading or updating product listings
  • Content formatting guidance
  • Inventory and pricing adjustments

2. Support Hours

Our standard support hours are:

  • Monday to Saturday: 9:00 AM – 6:00 PM (Local Time)
  • Sunday & Public Holidays: Limited support via email

We aim to respond to all inquiries within 24 hours, though response times may vary during high-volume periods.

3. How to Reach Us

You can contact our support team through:

  • 📧 Email: sales@pagesinked4u.com
  • 💬 Live Chat: Available on www.pagesinked4u.com during support hours
  • 📝 Contact Form: [Insert link to contact form]
  • 📞 Phone: [+233 30 223 9000] (Available during business hours only)

4. Self-Service Resources

For quick assistance, we encourage users to visit our:

  • FAQ Page – [Insert link]
  • Order Tracking Tool – [Insert link or instructions]
  • Help Center – [Insert link]

5. Service Level Commitments

  • We prioritize urgent issues such as payment failures or site outages.
  • Most technical issues are resolved within 1–3 business days.
  • Refunds and returns are typically processed within 7 business days of approval.

6. Feedback & Escalations

If you feel your issue has not been handled properly, you can escalate the matter to our support lead at david@pagesinked4u.com.

We value your feedback and continuously strive to improve our support process.